Help & Support

Your organization must have an active agreement to request services of any kind on this page.  All other requests will be ignored and eliminated from our support queues.

If you are seeking to sign up for support services, please visit the page on our website which closest matches the service you are interested in.  While on that page just click the Orange “Online Contact” button and complete the form.  Thank you!

Submit A Ticket

General Support | Projects

Clients with an Active Agreement that do not have a HelpDesk plan should open a ticket for service…

  • Request Computer or Network Support
  • Begin or Schedule a Project
  • Get help with a Blueclone Service
  • Request Website Changes
  • Report a technical problem

Non-Help Desk clients only

Submit A Ticket

MIS Help Desk | Managed Services

Clients with a Help Desk plan can submit all requests through our help desk via these methods …

All Managed Services clients can request support via the “Blueclone Managed Services” icon in your computer’s system tray

Clients who can’t be verified as having an active help desk plan will not be provided service nor will calls or requests be forwarded

Submit A Ticket

Cloud & Virtual Services

Open a ticket for help with the following type services…

  • CloudSync File Synchronization
  • Cloneagent Pro Online Server Backup
  • Virtual Servers & Website Hosting
  • VoIP Phone Service
  • Other Cloud Services not listed

Non-Helpdesk clients only.  Clients with a Help Desk plan see above section “MIS Help Desk | Managed Services”.

Submit A Ticket
Submit A Ticket

Exchange | Lync | SharePoint

Before contacting us, first check our Knowledge Base site for common questions, troubleshooting & setup.  If you don’t find what you need, then open a ticket for assistance with the following hosted services…

  • Exchange Server Mail
  • SharePoint Foundation
  • Lync Online aka Skype for Business
  • Dynamics CRM

Non-Helpdesk clients only. Clients with a Help Desk plan see above section “MIS Help Desk | Managed Services”.

Submit A Ticket