Customer Success Manager | Full Time

Join our family of passionate technology professionals

Qualifications

  • High school or equivalent (Preferred)

  • Help desk: 3 years (Preferred)

  • Windows: 3 years (Preferred)

  • Day Shift (Preferred)

  • Night Shift (Preferred)

  • Overnight Shift (Preferred)

  • Work authorization (Preferred)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full Job Description

Qualifications:

  • High school or equivalent (Preferred)
  • Help desk: 6 years (Preferred)
  • Windows: 4 years (Preferred)
  • Desktop support: 3 years (Preferred)
  • US work authorization (Preferred)

A day in the office looks like this:

  • Answering incoming IT support calls via phone and IT Service Desk ticketing system
  • Providing timely support to end users of PCs, Macs, iPhone® and Android® devices, and multiple business applications
  • Identifying, investigating and remediating alerts as part of our network operations center team
  • Assigning tasks and work requests; performing follow-ups as needed to ensure resolution
  • Providing outstanding customer service under stress and time pressures
  • Establishing and maintaining an excellent working relationship with end users
  • Investigating and solving desktop and other systems-related issues
  • Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language
  • Recognizing high-priority issues and responding accordingly
  • Assisting fellow team members and performing other duties as needed

The Ideal candidate:

  • Must have excellent written and verbal communication, good documentation experience
  • Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications
  • Experience with testing and troubleshooting PC's
  • Excellent customer relationship skills
  • The ability to work with a small, highly agile team
  • The ability to adapt to rapidly changing requirements and strategies
  • Experience with ServiceNow is A PLUS!!
  • Proficiency in MS OS: Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, client setups for Applications.
  • Troubleshooting and managing Microsoft Windows based environments
  • Experience with Microsoft Office 365, Active Directory
  • Experience with Imaging and Configuring PCs Solid networking knowledge (OSI network layers, TCP/IP)
  • Troubleshoot skills and basic networking knowledge (OSI network layers, TCP/IP, DNS, DHTP)
  • Excellent computer skills including Microsoft Word, Excel

Job Type: Full-time

Pay: $30.00 - $50.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Help desk: 3 years (Preferred)
  • Windows: 3 years (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: Multiple Locations

Apply Now