Remote Support

Remote Support 2016-10-14T11:21:28+00:00

Blueclone Remote Support – Secure Online Screen Sharing

In just a few minutes you’ll be connecting to a technician.

BEFORE YOU CONNECT

So that we can assist you quickly & efficiently
please follow the steps below

  • Save your work
  • Close ALL Programs/Apps unrelated to case
  • Disable anti-virus software (if possible)
  • Ensure you have a strong internet connection.

    ** If you are connected via wireless and able to plug directly into Ethernet do this now **

START REMOTE SESSION

1) Select a listed session OR enter the code provided by your support technician below
2) Press the ARROW to download our remote support app
3) Double click on the file to RUN it

You may be prompted to ALLOW or PROCEED.  It’s safe to do so which will allow us to connect.